Halfshaft Bolt Failures and Customer Satisfaction Program

[SYCO GT]

If the dealer indeed installed the wrong parts I believe you have a very good case to have the work redone at no cost. However if the dealer the car is at now is the same one that did the original work then it is kind of like have the judge, jury and defense lawyer all on the same team. :ack

I am working with the dealer closely on this one.

It appears that the most current kit may not have been used, as it appears:

1) Individual parts detailed, not the specified package as indicated in the Program (0B749)

2) One Washer, not six used

3) Failure part of an identified problem

My main concern is first and foremost, to get the fix done properly with the latest parts. And also, maintain a good dealer relationship, and allow them the opportunity to do the right thing. (Dealer to cover cost if Ford does not cover cost)

 

[PL510*Jeff]

Suggest you contact Jamal. Immediately.

He more than likley has the answers to all of your questions.

And should be VERY interested in your troubles, and the soulutions to them.

 

[thegtguy]

Half shaft bolts

I really hate to bring this up again but as many of you know we have been assisting many owners with this. Most with installations and others with the parts. I was just informed today from the dealer that we deal with that the program expired as of Jan.1, 2009. Now owners will have to pay to get the parts and or work done. Hopefully everyone has had this done already and it doesn't matter. Just wanted to let everyone know.

Rich

 

[SYCO GT]

Thank you Jeff.

I will talk with Jamal.

I have documented my requests to the dealer, essentially to summarize:

"In reviewing prior work history, it appears only one washer was replaced and older individual bolts were used"

Dealer Service Adviser ("SA") researched computer and found that BA washer package is currently not orderable through system, it supercedes to current package. Dealer position that they used the proper package available at the time.

Dealer SA indicated that it is his belief that the 7B368 BA Washer Part Quantity 1 is actually a package of washers. But I do not have access to the parts computer to verify, and the SA is just using the service computer as well (which does not provide parts detail).

Dealer position is that Ford has denied coverage as out of warranty, and that the specified hardware they used on 1/08 was correct at that point in time.

"I want to be sure that the current package 4G7Z-4B490 is used and that both sides have new bolts and washers installed. Please confirm"

I have received confirmation that both sides and all bolts and washers are being replaced.

Today, they extracted 3 bolts on one side, 1 bolt on the other side, and are using the 4G7Z-4B490-A for both axles and removing and replacing all bolts and all washers.

Current estimate from Ken Grody Ford is now $170 parts, $475 tap and drill extraction, $400 tech labor, and possibly tow.

 

[DBK]

CUSTOMER SATISFACTION PROGRAM 07B49
AWARENESS COMMUNICATION - All 2005 and 2006 Ford GT Vehicles - Output Shaft Flange Bolt and Washer Replacement
INFORMATION ONLY - Upcoming Field Service Action

And the full text:

Reason for this communication
To inform you that Ford Motor Company will be launching a customer satisfaction program in December of 2007. Updated parts are not currently available to complete this repair. Once parts are available, a full dealer bulletin will be posted on FMCDealer.com. You may receive questions from customers about this customer satisfaction program. This notice will help you answer customer questions.

Reason for this Customer Satisfaction Program
In some of the affected vehicles, the output shaft flange attachment bolts may fracture, typically when the vehicle is stopped and power is applied, which may result in a lack of drive.

Affected Vehicles
All 2005 and 2006 Ford GT vehicles built at the Wixom Assembly Plant from Job #1 through Job Last.

Service Action
It is anticipated that the complete dealer bulletin announcing this upcoming action will be provided to dealers in December 2007, once updated parts to repair this condition are available. In the meantime, dealers can service affected vehicles that experience fractured output shaft flange attachment bolts by following Special Service Message (SSM) 19561

Customer Notification
Owners of affected vehicles will not be notified until after dealers have received service repairs and parts ordering information. It is anticipated that customer notification will begin in December of 2007.

Updated with full message.

:cheers

Letter contents:

 

[B O N Y]

seems fair, when did they stop making the FGT?

 

[Kingman]

Randy, I recommend that you just purchase the AccuFab solution and do the work yourself.

It is actually quite easy. It will take you about 2 hours if you have all the correct tools.

I recently replaced a seal on the tranny which required the disassembly of the axle bolts. Shadowman was kind enough to allow me 'sanity check' calls when I had questions during the process. I will be more than happy to do the same for you.

 

[TEXAS GT]

The replacement part is done, I'm trying to get a picture of it sometime in the next day or two.:cheers

When you say "replacement part" does that mean it's more than just harder bolts? What part is it (or is it a secret)?:lol

 

[DBK]

Bolt and washer.

 

[MAD IN NC]

they quit makingthe FGT? :eek















:rofl Sorry -couldn't resit

 

[B O N Y]

Mike,
I am taking deposits for the 2010 model.
Please wire transfer $25k
Best regards,
Bernie Madoff
(bony let me use his account)

 

[fjpikul]

I don't have my recall letter with me, but I thought there was no time limit? Will check when I get home this weekend. Or maybe it was no mileage limitation?

 

[Sinovac]

I believe my letter from Ford referenced the deadline. Keep in mind it wasn't a "recall".

 

[thegtguy]

Date

seems fair, when did they stop making the FGT?

October 2006


Rich

 

[B O N Y]

Really.....
Anyone who visits this site and is unaware of bolt issue and has not taken care of them deserves to pay whatever the replacement cost is.... Sorry, but this topic is beaten to death.

 

[Triheart7]

they quit makingthe FGT? :eek

:rofl :rofl :rofl :rofl

 

[THamonGT]

Just received notice from Ford Motor Company this morning that stocking centers are being stocked starting today, around the country and will be receiving updated parts for axle bolt and washer repair fix. This means that it will take dealers a few days to order and receive updated parts for the repair. Give your local dealer time to receice them. Ford will probabily start notifying owners shortly. This problem will go away.

 

[DBK]

Updated with letter. Please, no more hypotheticals. Case closed! :cheers

 

[DBK]

Please contain all halfshaft discussion here. The letter and parts are out.

Thanks,
Dave

 

[fjpikul]

Randy, talk to DBK about contacting Jamal. He can get a hold of him.