I've had my AOL account for over 10-15 yr's. In the early days of dial up you couldn't get connected without AOL from home. Then came "High Speed". Today, no longer is the AOL Operating system and browser mainstay. New names of Safari, Firefox and Chrome are all new to us for browsers in the last two years displacing even the iron horse's themselves being Netscape and Internet Explorer. The desktop PC for E-mail has been displaced with Blacberry's, IPhone's and my soon to be had Storm for remote access. Computer's have access to WiFI free service at airports or McD's. WiMax is being built out and we can have Internet connection while driving and even flying soon! Connectivity is everywhere and we no longer need a tethering ISP! It is 2009 damn it!
So with sound logic (and my wife stating we have a charge every month for something we never use)- I tried with good intentions and valor to cancel my AOL account. They even verified that the last time it was used was over 9 months ago and then by a miss click.
First I called them up and went through four layers of a voice responder, then talked to a nice kid (whom I'm sure is on anti depressant medicine after my call) and for the next 15 minutes - yes 15 minutes tried to cancel my AOL account! Since my own kids, when they were kids and growing up all had their AOL accounts under mine at one point he wanted to talk to all of them! He didn't care if the last time they used there accounts was over 4 YEARS ago!
And then here we went on another loose thread keeping me in the AOL family being that even though I opened the account in the 80's under my name he had to talk to my wife as it is billed to the house credit card and her name (ya, I know it's been for free.... missed that one). He probably thought that there is no way I'm married the way I'm talking to him so he asked to talk to my wife! She was bringing me my drink by then and gave her blood type to verify the CC account of which I also had to verify and give him the billing CC # which now means I'm eligible to run for Mayor of Papa New Guinea or from wherever he was located. I'm sure all the vulgarities were recorded!
.....so, two Plymouth Martini's later - he cancelled my fee based AOL service and stated if I had hi-speed I can still use it for e-mail and basic service - without customer support! So, now I'm thinking that I haven't turned the farking thing on for over a year why would I even contemplate customer support except to quit the frigging service!
Three minutes later and into my third drink - I even cancelled the free AOL service and deleted all dormant accounts! (I don't like appendages hanging out there in the Internet domain to be hit on later).
So the call ended - I had three drinks in 20 minutes, yelled at a poor kid trying to do his job, cancelled a monthly charge on the CC, and proceeded to delete AOL from my PC as the last act of defiance.... but that's another story all together!
Happy New Year All! Out with the Old - In with the NEW :cheers
BTW - next weekend I'm converting from Time Warner to AT&T U-Verse! :rofl
So with sound logic (and my wife stating we have a charge every month for something we never use)- I tried with good intentions and valor to cancel my AOL account. They even verified that the last time it was used was over 9 months ago and then by a miss click.
First I called them up and went through four layers of a voice responder, then talked to a nice kid (whom I'm sure is on anti depressant medicine after my call) and for the next 15 minutes - yes 15 minutes tried to cancel my AOL account! Since my own kids, when they were kids and growing up all had their AOL accounts under mine at one point he wanted to talk to all of them! He didn't care if the last time they used there accounts was over 4 YEARS ago!
And then here we went on another loose thread keeping me in the AOL family being that even though I opened the account in the 80's under my name he had to talk to my wife as it is billed to the house credit card and her name (ya, I know it's been for free.... missed that one). He probably thought that there is no way I'm married the way I'm talking to him so he asked to talk to my wife! She was bringing me my drink by then and gave her blood type to verify the CC account of which I also had to verify and give him the billing CC # which now means I'm eligible to run for Mayor of Papa New Guinea or from wherever he was located. I'm sure all the vulgarities were recorded!
.....so, two Plymouth Martini's later - he cancelled my fee based AOL service and stated if I had hi-speed I can still use it for e-mail and basic service - without customer support! So, now I'm thinking that I haven't turned the farking thing on for over a year why would I even contemplate customer support except to quit the frigging service!
Three minutes later and into my third drink - I even cancelled the free AOL service and deleted all dormant accounts! (I don't like appendages hanging out there in the Internet domain to be hit on later).
So the call ended - I had three drinks in 20 minutes, yelled at a poor kid trying to do his job, cancelled a monthly charge on the CC, and proceeded to delete AOL from my PC as the last act of defiance.... but that's another story all together!
Happy New Year All! Out with the Old - In with the NEW :cheers
BTW - next weekend I'm converting from Time Warner to AT&T U-Verse! :rofl
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