Saleen GT Wall Mount Group Purchase


Okay, let's assume Saleen's pkging is not real good ... regardless, WHAT the gallopin' clang is UPS, FedEx, DHL, whomever, DOING with these pkgs that's resulting (so far) in a 100% damage ratio????? 'Drop kicking 'em around the block during lunch hour, or what???:shrug

I UNDERSTAND the automatic sorting/routing/delivery equipment "gentleness" limitations and the need for proper shipping boxes, etc., etc. But, STILL! 100%?:eek
 
Damaged - Shipping - Wall Arts

ALL Forum members that have purchased and or received a Wall Art from Saleen Troy

First I would like to apologize for the condition these were in when received for whoever received them already. FedEx disregarded our special shipping and handling instructions. Not sure why but I will find out. Each display unit is insured 100% and I need pictures from each of you that received them damaged so I can make my Claim with FedEx.

I reassure everyone that NO more are shipping out until something is figured out.

If ANY ONE has any questions or issues please call me (Kyle) 248-379-2778 or email [email protected]

Thank you for everyone’s patience in this matter.

Kyle
 
SaleenInc said:
ALL Forum members that have purchased and or received a Wall Art from Saleen Troy

First I would like to apologize for the condition these were in when received for whoever received them already. FedEx disregarded our special shipping and handling instructions. Not sure why but I will find out. Each display unit is insured 100% and I need pictures from each of you that received them damaged so I can make my Claim with FedEx.

I reassure everyone that NO more are shipping out until something is figured out.

If ANY ONE has any questions or issues please call me (Kyle) 248-379-2778 or email [email protected]

Thank you for everyone’s patience in this matter.

Kyle
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Thanks for the update Kyle.
 
That's more like it. Any way we can get a list of which one's have shipped and whose haven't? I haven't received mine yet but have notified my office not to accept it if the box appears damaged.

Really worried about my table now as well...
 
Tables

Tables are Crated up and sent Fed Ex Freight. I have had no issues with the tables at all.

I will post a list of who's were shipped in a bit.

Kyle
 
thx for the up-date kyle
as usual "saleen" comes through with flying colors.
thank mike and brian from all of us and keep us advised
a faithful customer

sam
 
I just got an email from Kyle, and his insinuation that FedEx is to blame for this pisses me off. One thing I hate more than careless errors is companies trying to place blame on others and not taking responsibility for their own actions. Here is my response:

Kyle,

My FedEx man saw the packaging as well as I did. I did not know at the time it was broken, but before that, we both commented on how poor the packing was. Actually, there was no packing to photo anyway. It was sitting in a box with a square piece of wood screwed to the back of it at each end, that was all. After 20 years of working with FedEx & UPS, I can say with certainty that you won’t get a dime out of FedEx for that shipping situation due to the lack of packing. I carefully cut the box away from the item as to not damage it further when removing it from the box. The box was destroyed in the process and discarded. I no longer have the item as I dropped it off at the Saleen store in Irvine.

If you are going to send me another, I have a couple requests or you will get the next one back as well.

1. DO NOT SCREW A PIECE OF WOOD TO THE BACK OF THE ITEM. I will not accept one that has screw holes on the back of it. It’s stupid. This places torsion on the central part of the item by fixing it to something heavier at each end. Simply wrap the item in bubble wrap several times and place it in a slightly larger box. If you wrap it in bubble wrap and place it in the same size box, it won’t fit correctly and it will be rubbing inside the bubble wrap and the paint will come off just like last time. It would be even better to place it in a box large enough to float it in packing “peanuts” after you bubble wrap it.
2. DO NOT SEND ME BACK THE SAME ONE OR ANOTHER ONE THAT HAS THE CRACKS REPAIRED. I WILL NOT ACCPET A GLUED BACK TOGETHER BROKEN ITEM OR ONE THAT HAS BEEN REPAIRED WITH BONDO. I will be inspecting the inside of the item for repairs. I am paying top dollar for this item, and I expect nothing less than brand new with no flaws condition.

Sorry to be so blunt, but I don’t want any misunderstanding.

David
 
you all will have to excuse me if a occasional curse comes in, but man am i PISSED OFF !!!!!!!!
i just got a call from mike zilinski, and he informed me that he got fired today from saleen
this is bull---------
this guy has been our best supporter pertaining to the gt's and he has never let any of us down.
saleen should look at the overall picture and cast blame where it is due--not mike zilinski.
i will be emailing steve saleen tonight and telling him exactly how i feel about this
i have to stop writting, my italian temper is going to cause me to say things that will not be appropriate for this site.

ps--that really sucks !!!!
if anyone wants steve saleen email address--let me know, mike deserve our support, especially for all he has done for each one of us !!!!!

sam #1451--------red/white
 
Sam,
PM me your phone please. I don't have it on hand.
 
I talked to Kyle this morning and he was very gracious and understanding of our dissatisfaction. I assured me that he (Saleen) would make it right. Stuff happens, it is not the mistakes that make up the character of a company, but how they handle when it happens. We have all made mistakes. Let's give them a chance.

Craig
 
I just received my Heritage wall mount via FedEx. I inspected it in front of the driver, and found several things wrong, including the rear view mirror cracked, the tires were really scratched up, and the top of the car was scratched where it rubbed against the cardboard. I refused the delivery. The cardboard box that the wall mount came in was ripped up and looks to have been retaped many times. It did have a fragile sticker on the outside of the box, but did not contain any packing between the cardboard box and the wall mount item.`I hope Saleen bites the bullet and does the right thing.
 
If this is true, I would like to know if SS is the guy who made the decision. I agree with Sam.., Mike has been a real friend to the GT owner group & one of the key individuals in the execution of the GT. What a tremendous dissapointment!

I also believe that this group has the ability to cast its vote with their respective wallets - so to speak.

samthejeepman said:
you all will have to excuse me if a occasional curse comes in, but man am i PISSED OFF !!!!!!!!
i just got a call from mike zilinski, and he informed me that he got fired today from saleen
this is bull---------
this guy has been our best supporter pertaining to the gt's and he has never let any of us down.
saleen should look at the overall picture and cast blame where it is due--not mike zilinski.
i will be emailing steve saleen tonight and telling him exactly how i feel about this
i have to stop writting, my italian temper is going to cause me to say things that will not be appropriate for this site.

ps--that really sucks !!!!
if anyone wants steve saleen email address--let me know, mike deserve our support, especially for all he has done for each one of us !!!!!

sam #1451--------red/white
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Wow! And to think I've been seriously considering one of the Saleen Extreme Mustangs to match my GT. I guess we'll see how this all pans out. I agree with Craig, waiting to see how it's all handled. I'll bet they do the right thing, particularly since Kyle said they would and the items were insured.
 
Cobrar said:
If this is true, I would like to know if SS is the guy who made the decision. I agree with Sam.., Mike has been a real friend to the GT owner group & one of the key individuals in the execution of the GT. What a tremendous dissapointment!

I also believe that this group has the ability to cast its vote with their respective wallets - so to speak.
Click to expand...

Wow! That is really dissapointing news as he actually went out of his way to help you out on your door problem when he could have blown it off. any good word on his behalf I am sure would be appreciated.

Keith
 
I am curious how my pieces will arrive in Germany :ack
Sounds like trouble is approaching. Have contacted Kyle but no feedback so far. Watchfull waiting...

Desi
 
There is a 130" Girth limit with all the shippers (ups, fedex, dhl), so could someone measure the W, L, and D of the box. They may not be able to increase the size of the box, so they may need to go freight instead.
 
Just got the following info:

- Do NOT make a claim with FedEx if your item was damaged, Saleen will be resolving it with them to replace your damaged goods. This way it will happen much quicker.

- Saleen will have new and robust packing for the items early next week to ship out the next batch and replacements as soon as they can.

From the sound of it they are taking the necessary steps to resolve the issues at this point :cheers
 
DBK said:
Just got the following info:

- Do NOT make a claim with FedEx if your item was damaged, Saleen will be resolving it with them to replace your damaged goods. This way it will happen much quicker.

- Saleen will have new and robust packing for the items early next week to ship out the next batch and replacements as soon as they can.

From the sound of it they are taking the necessary steps to resolve the issues at this point :cheers
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I agree with DBK, Saleen will take care of it. I have had a few mishaps with the package carriers, and all have worked out. I was reimbursed byt the package carriers, so I was quick to respond to getting parts shipped out in order to keep my customer happy.
Give them time to respond. it usually works out best that way.
 
DBK, I didn't see a price for the tables, same ? $1000. Do you have dimensions on the wall mount and the table. I am interested for sure. Just need to move my wifes silverware and dining room table to the back yard bar-b-que! :thumbsup
 
DBK I am interested in a table. I didn't buy the first time around. Maybe in hindsight it may have been the right thing to do. Sorry for your headaches with the shipping /packaging guys. :thumbsdow
I will need to know how the other guys receive their tables and what the cost would be to ship to Canada if it can be shipped here at all.
 
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