So, my dealer just informed me that the replacement/upgraded parts are on backorder with no expected delivery time. Interesting....
Yet another negative for Ford. I feel sorry for the next person left on the side of the road due to faulty washers/bolts and now has to have their car sit in a dealership indefinitely for the parts to become available. Doesn't sound like a great way to treat your VIP customers.
Here is another interesting perspective....
I have heard people claim that we should pay for this ourselves (since Ford won't); pointing to the fact that so few cars have had this failure. I am not convinced that all the data points and facts are being represented. I have heard numbers like <1% of all cars are effected, etc... Well, are they basing this on total production or the approximate 1/3-1/2 of cars produced that have the non heat treated washers. Did they consider how many people paid for this upgrade to be done already before it happens? How about the fact that many of these cars sit in garages, undriven. Or that those that are driven, on average, are driven very few miles, so they are much less likely to have the problem occur now. If this does become a recall, are they going to reimburse people on the parts and labor before it was issued a recall?
It sounds to me that Ford is playing the risk game. They are hoping that either people pay for it themselves or by the time it happens the warranty will have run out and it will be out of pocket anyway. Maybe I am being too harsh, but something just doesn't seem right.
Thoughts?
Yet another negative for Ford. I feel sorry for the next person left on the side of the road due to faulty washers/bolts and now has to have their car sit in a dealership indefinitely for the parts to become available. Doesn't sound like a great way to treat your VIP customers.
Here is another interesting perspective....
I have heard people claim that we should pay for this ourselves (since Ford won't); pointing to the fact that so few cars have had this failure. I am not convinced that all the data points and facts are being represented. I have heard numbers like <1% of all cars are effected, etc... Well, are they basing this on total production or the approximate 1/3-1/2 of cars produced that have the non heat treated washers. Did they consider how many people paid for this upgrade to be done already before it happens? How about the fact that many of these cars sit in garages, undriven. Or that those that are driven, on average, are driven very few miles, so they are much less likely to have the problem occur now. If this does become a recall, are they going to reimburse people on the parts and labor before it was issued a recall?
It sounds to me that Ford is playing the risk game. They are hoping that either people pay for it themselves or by the time it happens the warranty will have run out and it will be out of pocket anyway. Maybe I am being too harsh, but something just doesn't seem right.
Thoughts?
