Camaro totaled by a dealer


FENZO

GT Owner
Mark II Lifetime
Jul 7, 2008
1,519
Lafayette, CO
I'm beginning to think it is a bad idea to leave car keys with anyone, ever. :facepalm:

http://capegazette.villagesoup.com/p/in-for-a-paint-job-out-a-total-wreck/1093942

In for a paint job, out a total wreck
Long Neck couple says Camaro destroyed by dealership employee
By Melissa Steele | Dec 24, 2013

When Debbie and John Hooper took their Camaro ZL1 to a Georgetown car dealer, they were expecting a minor paint job.

What they got is a nightmare.

“Instead of a newly painted car, we ended up looking at it in a lot of pieces,” Debbie Hooper said.

Hooper said she understood her car was ready for pick-up Dec. 13, but she and her husband were busy and planned to get their car after the weekend.

On Dec. 16, she said, the dealership called to tell them an employee had taken the Camaro out for spin Dec. 15 and crashed it on Zoar Road near Georgetown.

“He went out for a joyride and crashed the car,” Hooper said.

Delaware State Police charged Eric Peterson, 42, of Georgetown with careless driving and failure to have insurance identification in possession. First State Chevrolet owner Bob Hansen said Peterson no longer works at the dealership.

“I've never had anything like this happen before,” he said.

Now, Hooper said she's worried that the 2012 Camaro ZL1 that she and her husband paid $60,000 for – and had only 10,000 miles on – will be totaled by insurance adjusters, and the couple will not receive the full value of what they paid for the vehicle.

“It was an extremely fast car and more expensive than most Camaros because of limited production,” Hooper said.

Hansen said the car was locked inside the car dealership, and Peterson took it out without permission.

Hooper said she heard the employee told management he needed to get into the shop to get a phone charger, but Hooper said she does not believe there was ever any phone charger.

“I think when you drop the car to have work done to it, the dealer has a responsibility to take care of it,” she said.

Hansen said he did not know anything about a phone charger, but his main concern is taking care of the Hoopers.

“Our No. 1 concern is with our customers, the Hoopers,” he said.

Delaware State Police Cpl. John Day said police continue to investigate the accident. He did not have further details on events leading up to the accident. Criminal charges have not been filed, he said.

Following the accident, Hooper said, she was told the employee told police that he had permission to drive the Camaro. She said the officer gave the employee a citation for reckless driving and no proof of insurance.

“When the guy couldn't produce registration or insurance, the cop didn't question it,” she said.

Now, the Long Neck couple feel they are out a car, $60,000 and are at the mercy of the insurance adjusters who recently determined the car was totaled.

She said the adjuster and his boss both looked at the vehicle and said they are not going to repair it.

“It has been deemed a total loss,” she said. “We're the innocent party, and we're really being hung out to dry.”
 
We've seen this movie before.

Owner needs to take insurance money from the total and dealer needs to eat the difference on a better car and the cost to the owner of any insurance change. Worst case scenario it probably costs the dealer $20k. A lot cheaper than what they are gonna eat because of this story going around the net.
 
I think it's too late for the dealer.

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Dealer should cover it all. If the owner files a claim it counts against him on his insurance record. I would accept no less than total replacement. I would cave on paying the difference between sticker price on identically configured replacement new model year car.

A good friend got his Ford gt whacked by a dealer.
 
We've seen this movie before.

Owner needs to take insurance money from the total and dealer needs to eat the difference on a better car and the cost to the owner of any insurance change. Worst case scenario it probably costs the dealer $20k. A lot cheaper than what they are gonna eat because of this story going around the net.

You would think this is a no-brainer. When my clients get into a a jam like this, we break out the check book and exchange it immediately for a release and confidentiality agreement. I'm amazed at how inept some people are at managing a fairly simple crisis.
 
My brother just sent me this. One would think that the dealer would've resolved this as quickly and discreetly as possible, but I guess that would make sense...
 
You would think this is a no-brainer. When my clients get into a a jam like this, we break out the check book and exchange it immediately for a release and confidentiality agreement. I'm amazed at how inept some people are at managing a fairly simple crisis.

I assume the dealer thinks its clientele are completely inept in navigating the internet. This story is a PR nightmare for the dealer. Suck it up and buy the guy a new car. How stupid can you be?
 
I assume the dealer thinks its clientele are completely inept in navigating the internet. This story is a PR nightmare for the dealer. Suck it up and buy the guy a new car. How stupid can you be?

Ed, it never ceases to amaze me how poorly many businesses handle these issues. My advice to my clients when I know they are going to get dinged is to be proactive and fair. It's a PR win no matter how the customer reacts to the offer. I would have been at the Camaro owners' doorstep with an agreement to pay the difference to replace the car in exchange for a release and confidentiality agreement. They would have also been given a prepared statement to provide to the media in the event the story was not contained ("The dealer has been wonderful and is taking care of everything. I'll never buy a car anywhere else." blah blah blah).

To be fair, we don't know all the facts and what efforts, if any, the dealer took to resolve the issue, but it's obvious it wasn't handled well.
 
How many times have we seen this happen!?
Doesn't matter what make or model of car.
Know who you leave your car with!!!!!!!!!!!
Best,
Mark
 
 

He still has to pay for the new car. I don't see how this is favorable for the owner??? Unless the payments he made on his now-totaled car are credited towards this 'new' vehicle, I fail to see how this is a fair deal. Everyone is patting themselves on the back in this story but it still sounds like this couple got screwed.
 
GM has provided an additional allocation unit so the dealer can sell it at or near invoice. This is pretty unheard of for a ZL-1. The owner has to come up with or finance the difference in ACV from his 2 year old car and the negotiated discounted price of the replacement. It really was a pretty fair deal even if the owner was not planning to purchase a new one. Not a gift but fair.
 
He still has to pay for the new car. I don't see how this is favorable for the owner??? Unless the payments he made on his now-totaled car are credited towards this 'new' vehicle, I fail to see how this is a fair deal. Everyone is patting themselves on the back in this story but it still sounds like this couple got screwed.
:dead:fair is fair.

The owner may or may not be happy. I'd bet there are "some" details that haven't been reported. Making payments on something you can't use is always painful.
 
The owner has to come up with or finance the difference in ACV from his 2 year old car and the negotiated discounted price of the replacement. It really was a pretty fair deal even if the owner was not planning to purchase a new one.

I'd have to agree given all the particulars >mentioned<...since one is only supposed to be "made whole" via an insurance claim, not profit from it.

('Wonder if the pinheaded employee's butt is 'down the road' yet?!)
 
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I'd have to agree given all the particulars >mentioned<...since one is only supposed to be "made whole" via an insurance claim, not profit from it.

('Wonder if the pinheaded employee's butt is 'down the road' yet?!)

He was fired the next day.
 
He was fired the next day.

'Probably works as a valet today...