Hi,
New to Ford Motor Company, new to GT, new to forum. Took deliver of a low mileage white/blue stripe GT on 3/31/2010. Love the car. I also own a 2001 BMW Z8 black/full crema interior. I brought the GT to ALL American Ford in nearby Hackensack NJ. Mike the lead mechanic, who is GT trained, is fantastic. Both informative, friendly, and patient. Ken, the service advisor is the best I have ever experienced from any dealer. To my surprise however, I can not say the same for the GT Hotline from Ford corporate relations.
Mike and Ken showed me that by checking my VIN, and upon inspecting my car, the half shaft bolts were never replaced. Ken showed me the Ford letter with the end date of 12/31/2008. He even was confused with the cut off date, since he thought this was a safety issue, and therefore should not have an end date. Just like Toyota's current problems. None the less I agred to pay the $750 fix, with the most up to date Ford kit, as stated on this forum.
Probably because I have been spoiled by the BMW customer service specialist for the Z8, a fellow named Bill, I dedided to give the GT Hotline a call. Bill at BMW to this day, 8 years after I purchased a brand new, but Euro model, still is accomodating. Recently, my rear view mirror became cloudy. The Z8 forum suggested to call Bill. He immediately said that BMW had a problem with some of the mirrors, that it should not happen on their halo car, and said he would authorize a FREE replacement. 8 years after purchase, and not even originally from a BMW NA dealer. I could not believe it.
Fast forward to yesterday's call to the Ford GT hotline. I called to find out if the bolts are a safety issue, and was curtly told by a women named Lynn that she is not a safety expert, but she quickly volunteered that Ford will absolutely not pay for the fix, before I even asked. She also said the fix was totally up to the customers discretion, and she could care less either way. She also said there was nobody else who could help me, or even explain anything about the bolt situation, since the GT has not been made for several years. She then proceeded to hang up on me. What a difference from my BMW experience, the great treatment from the local Ford dealer. In my business, I always stress "If we error on the side of the customer, we spend a little money, but if we error on the side of the company, we loose a customer for LIFE". I guess the Ford GT hotline, or at least who i spoke to has a different business philosophy.
New to Ford Motor Company, new to GT, new to forum. Took deliver of a low mileage white/blue stripe GT on 3/31/2010. Love the car. I also own a 2001 BMW Z8 black/full crema interior. I brought the GT to ALL American Ford in nearby Hackensack NJ. Mike the lead mechanic, who is GT trained, is fantastic. Both informative, friendly, and patient. Ken, the service advisor is the best I have ever experienced from any dealer. To my surprise however, I can not say the same for the GT Hotline from Ford corporate relations.
Mike and Ken showed me that by checking my VIN, and upon inspecting my car, the half shaft bolts were never replaced. Ken showed me the Ford letter with the end date of 12/31/2008. He even was confused with the cut off date, since he thought this was a safety issue, and therefore should not have an end date. Just like Toyota's current problems. None the less I agred to pay the $750 fix, with the most up to date Ford kit, as stated on this forum.
Probably because I have been spoiled by the BMW customer service specialist for the Z8, a fellow named Bill, I dedided to give the GT Hotline a call. Bill at BMW to this day, 8 years after I purchased a brand new, but Euro model, still is accomodating. Recently, my rear view mirror became cloudy. The Z8 forum suggested to call Bill. He immediately said that BMW had a problem with some of the mirrors, that it should not happen on their halo car, and said he would authorize a FREE replacement. 8 years after purchase, and not even originally from a BMW NA dealer. I could not believe it.
Fast forward to yesterday's call to the Ford GT hotline. I called to find out if the bolts are a safety issue, and was curtly told by a women named Lynn that she is not a safety expert, but she quickly volunteered that Ford will absolutely not pay for the fix, before I even asked. She also said the fix was totally up to the customers discretion, and she could care less either way. She also said there was nobody else who could help me, or even explain anything about the bolt situation, since the GT has not been made for several years. She then proceeded to hang up on me. What a difference from my BMW experience, the great treatment from the local Ford dealer. In my business, I always stress "If we error on the side of the customer, we spend a little money, but if we error on the side of the company, we loose a customer for LIFE". I guess the Ford GT hotline, or at least who i spoke to has a different business philosophy.
