After putting off the decision on a 4 post lift, I finally pulled the trigger. Kendall was very helpful in steering me towards a solution. Thanks.
I ended up ordering the BendPak HD-9.
The folks I talked with were very helpful. Bruce Dodson, BendPak Tool and Equipment Specialist, was very responsive even while he was on the road. I was pretty impressed with everything until the system was delivered.
When it came the packages were pretty beat up. I haven't opened the packages, but it looks to be surface damage to the lift post paint only. It's pretty obvious it was done with a fork lift, either at the factory or the shipper. Looks like they were pushed around from the sides instead of lifting from the ends as is supposed to happen.
Like I told the BendPak rep, it’d be one thing if this was to be used in a shop setting where blemishes would occur in short order anyway. It’s another when it’s to be used in a personal garage setting with cars costing over $400,000 on and under it. I want the setup to look as flawless as the Aston Martin and Ford GT that will be on top and under it.
It's now sitting in my garage unopened waiting for BendPak's response. Their initial response was quick. I informed them mid-day on Tuesday, BendPak initially responded late Tuesday, and I sent them a follow up email with pictures mid-day Wednesday.
They had to talk to someone else; as of now they don't seem to have decided what they're going to do about it. Having been in the service side of business for many years, and understanding that this was not a fault of the customer, I'd have made the decision to correct the situation immediately, sending out a replacement. Only after that would I have worried about whether the fault lay with my own factory staff or the shipper. Oh, well ...
I've heard nothing but good things about this company so I'm assuming they'll take care of me.
Jim Schneller
I ended up ordering the BendPak HD-9.
The folks I talked with were very helpful. Bruce Dodson, BendPak Tool and Equipment Specialist, was very responsive even while he was on the road. I was pretty impressed with everything until the system was delivered.
When it came the packages were pretty beat up. I haven't opened the packages, but it looks to be surface damage to the lift post paint only. It's pretty obvious it was done with a fork lift, either at the factory or the shipper. Looks like they were pushed around from the sides instead of lifting from the ends as is supposed to happen.
Like I told the BendPak rep, it’d be one thing if this was to be used in a shop setting where blemishes would occur in short order anyway. It’s another when it’s to be used in a personal garage setting with cars costing over $400,000 on and under it. I want the setup to look as flawless as the Aston Martin and Ford GT that will be on top and under it.
It's now sitting in my garage unopened waiting for BendPak's response. Their initial response was quick. I informed them mid-day on Tuesday, BendPak initially responded late Tuesday, and I sent them a follow up email with pictures mid-day Wednesday.
They had to talk to someone else; as of now they don't seem to have decided what they're going to do about it. Having been in the service side of business for many years, and understanding that this was not a fault of the customer, I'd have made the decision to correct the situation immediately, sending out a replacement. Only after that would I have worried about whether the fault lay with my own factory staff or the shipper. Oh, well ...
I've heard nothing but good things about this company so I'm assuming they'll take care of me.
Jim Schneller