Can't get anywhere with a legitimate warranty claim I submitted to th elocal Ford dealer on my Focus ST-
My headliner delaminated where it meets the front windshield (the whole length). Local Ford dealer will not honnor the claim without an OK from Ford Warranty people (but agrees it's a defect). Ford Warranty declined the claim. Local dealer submitted an appeal, FW denied the appeal- Ford customer service can't overrule the denial from FW. Car is 2 years old at baout 13K miles. FW is saying this is not a defect, it's a result of an "outside source". This runaround is making seriously re-think my order on the GT350 and the RS.
BTW, there's no talking to FW people according to Ford Customer Service, only dealer can e-communicate with them and their ruling apparently is not subject to escalation to a higher power for review :rofl. Please help if possible ? Thanks.
My headliner delaminated where it meets the front windshield (the whole length). Local Ford dealer will not honnor the claim without an OK from Ford Warranty people (but agrees it's a defect). Ford Warranty declined the claim. Local dealer submitted an appeal, FW denied the appeal- Ford customer service can't overrule the denial from FW. Car is 2 years old at baout 13K miles. FW is saying this is not a defect, it's a result of an "outside source". This runaround is making seriously re-think my order on the GT350 and the RS.
BTW, there's no talking to FW people according to Ford Customer Service, only dealer can e-communicate with them and their ruling apparently is not subject to escalation to a higher power for review :rofl. Please help if possible ? Thanks.